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Getting Out: Resigning from a Destination Club

Written by Amy Gunderson 10/23/2008
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Part of joining a destination club is knowing what your exit strategy will be if you need to resign. When new members write that six-figure membership check, clubs promise to return anywhere from 75% to more than 100% of those dollars upon leaving the club. But beyond that pledge, what are the specifics of the resignation process? Here are key questions to help you get to the bottom of a club’s resignation policy.

Do new members need to join the club before you can resign?

To maintain stability in their membership ranks, destination clubs often require new members to join before you can leave. Exclusive Resorts, Ultimate Escapes, Quintess, LRW, Abercrombie & Kent Residence Club and the Lusso Collection all require that three new members join before one can exit, a virtual standard policy in the industry. One exception is Distinctive Holiday Homes, a boutique destination club with about 50 members that has a one-in/one-out policy. Of course, when membership growth is steady, getting out isn’t a problem. But if growth stalls, an exiting member can face a waitlist to leave. Lusso Collection counters that potential stumbling block by capping the wait time for a member to resign at nine months, regardless of whether new members join.

Keep in mind these resignation policies can change, of course. The destination club industry is still relatively young, and clubs have never before faced a financial crisis of this magnitude. Clubs have already seen the credit crisis begin to delay construction of new developments. If the economic crunch begins to tick up resignation numbers in future months, clubs could alter the rules for any new members, including extending the minimum membership time or requiring more members to join before they can exit.

Is there a minimum membership term?

Joining a destination club isn’t a short-term commitment, and the terms vary by club. For instance, the Lusso Collection and Ultimate Escapes allow members to leave the club only after 18 months, Abercrombie & Kent requires members to cycle through a full year, while Exclusive Resorts and Quintess members can resign at any point in their membership.

How long will it take to get a deposit back?

Don’t count on a speedy return of your funds. Ultimate Escapes says that the typical resigning member waits about three months for the return of a deposit after the initial request. Distinctive Holiday Homes, which has not had any resignations, says an exiting member would get their money back 30 days after the new member pays a deposit. Even the Lusso Collection, which reports that it has not had a single member resign, says that it will take about 15 days to return a member’s deposit from the time resignation is approved.

How many members are currently on the waiting list to resign, and how long is the average wait?

Destination clubs are likely to keep these numbers close to the cuff, but a potential member should be able to get an answer. Ask a club how many members have resigned in the past. If the club refuses to provide the number, consider taking your destination club dollars elsewhere. If the number is significant, ask why those members left. A club may point to a merger or even a management shakeup, but then cite ways it has improved the member experience since then. And keep in mind that at larger clubs, the numbers can change by the month. Exclusive Resorts, which will tell you that there has never been a resignation waiting list at the club, assesses its exiting members at the end of each month, so make sure that you ask for the most up-to-date numbers as you work your way through the membership process. As of September, there was no waiting list to resign at Exclusive Resorts.

Learn more about key questions to ask before joining a destination club by downloading our Decision Guide.

Reader Feedback

  • From: IndustryGuyThursday, October, 23, 2008 at 08:32 AM

    these numbers should be published, in terms how long it takes for each club to return the deposit. also do clubs make it hard to resign for any reason? you should check again in 6 months to see what is happening - clubs might start to make it harder to get your money back.

  • From: DC ObserverThursday, October, 23, 2008 at 10:00 AM

    Even solely from the perspective of the member (as opposed to the club), resignation policies can cut both ways. If you join a club and don't like it, you're better off with a 1 in 1 out policy. If you're in a club and like it (as probably over 95% do), you're better off with a 3 in 1 out policy, so the club is stable and growing with new properties, rather than the club spending money on marketing just to get new members to take people off the resignation waiting list, which really doesn't benefit the remaining members (and instead just costs the members) and potentially leads to more member dissatisfaction and new resignations. I think you're better off doing the due diligence on the front end to determine the best club for you, like finding out if there are current members trying to resign and the historical numbers, determining what your refund would be, checking out Halogen, Sherpareport, and destinationclubforums.com, and maybe taking advantage of a trial offer or 100% money back guarantee, instead of placing too much emphasis on the ratio and exit strategy. It's very rare to find someone in a stable, well managed club that has experienced the DC lifestyle that wants out (excepting financial and personal reasons like a divorce).

  • From: Destination Club MemberTuesday, November, 11, 2008 at 04:44 AM

    I have just resigned from one of the destination clubs mentioned above. So far the process has been unsatisfactory, but I am still waiting to hear from them on my questions. I will provide a full account of my experience once things are cleared.

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